Customer Service Representative III

Insurance Auto Auctions is searching for a Customer Service Representative III to join the team at our facility in Aliquippa, PA.Founded in 1982, Insurance Auto Auctions, Inc. is one of the leading North American salvage auto auctions. We have exclusive focus on the automotive total-loss industry and over 150 corporate owned facilities across the United States and Canada. We provide Sellers and Buyers with the best solution to process and acquire total-loss, recovered-theft, fleet lease, dealer trade-in and collision damaged rental vehicles.

Responsibilities include (but are not limited to the following):

  • Apply knowledge of organization, product services and policies to provide a variety of customer support through mail, telephone and direct personal contact.

  • Process orders and assignments.

  • Enter data into computer system.

  • Reference pricing and delivery information.

  • Set up new records and maintain existing records.

  • Perform word processing assignments, filing and related clerical duties.

  • Process all necessary paperwork in preparation for auction day, securing necessary approvals.

  • Conduct research of a routine nature.

  • Follow well-established procedures under general direction of supervisor.

  • Process titles as part of normal assignment. Assist with other office functions as needed.

Minimum Requirements:

  • Able to communicate effectively with customers

  • Ability to function well as part of a team

  • Basic computer skills

  • Time management skills

  • Positive attitude

  • Ability to work independently

  • Clear communication skills

  • Professional and clean appearance

Educational/Certification Requirements:

  • High School diploma or equivalent experience preferred.

  • 2 to 5 years? relevant work experience required.

In return for your excellent skills and abilities, we offer a benefits package including: health insurance, 401K, STD/LTD, Life Insurance/AD&D, paid holidays and vacations.

IAA is a drug-free workplace. EOE?



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